1. About This Policy

Jones Health Agency ('we', 'our', or 'us') is a licensed insurance agency specializing in mortgage protection and final expense life insurance coverage. We are committed to treating every person we serve with integrity and respect, and that commitment extends to how we handle your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we protect it. By contacting us, visiting our website, or providing your information through any of our forms or channels, you agree to the practices described here.

2. Information We Collect

We collect only the information necessary to serve you well and provide relevant insurance options for your situation. This may include:

• Full name and date of birth
• Mailing address, email address, and phone number
• General health information relevant to insurance eligibility
• Information about your mortgage or outstanding financial obligations (for mortgage protection inquiries)
• Beneficiary information you choose to provide
• Communication preferences

3. How We Collect Your Information

We collect information through the following channels:

• Phone calls and consultations with our agents
• Web forms, landing pages, and lead intake forms
• SMS and email communications you initiate
• Third-party lead generation partners who have obtained your consent to share your information with licensed insurance agents
• In-person meetings or enrollment appointments

4. How We Use Your Information

Your information is used solely for the purpose of serving you and your family. Specifically, we use it to:

• Contact you regarding your insurance inquiry or request
• Schedule and confirm appointments
• Provide insurance quotes and coverage recommendations
• Submit applications to insurance carriers on your behalf (with your consent)
• Send appointment reminders and follow-up messages
• Respond to your questions and provide ongoing service
• Comply with applicable state and federal insurance regulations

5. What We Will Never Do With Your Information

6. SMS Text Message Communications

By providing your phone number, you may receive SMS messages from Jones Health Agency related to your insurance inquiry, including appointment confirmations, reminders, and follow-up messages. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive text messages from us unless you choose to re-enroll.

7. When We May Share Your Information

We share your information only as necessary to fulfill the purpose for which it was collected. This includes sharing with:

• Licensed insurance carriers (such as Transamerica, National Life Group, and AIG/Corebridge) when submitting an application you have authorized
• Our agency management and CRM platforms used to schedule appointments and manage client relationships
• Regulatory bodies as required by state or federal insurance law

We do not share your information with any other party without your express written or verbal consent.

8. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. Our systems and tools are selected with security and data protection in mind.

However, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain your information for as long as necessary to provide services to you and to comply with applicable legal and regulatory requirements. If you would like your information removed from our records, you may contact us directly and we will honor that request to the extent permitted by law.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to regulatory retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by following the unsubscribe instructions in any email we send

11. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: